HOSTING FREQUENTLY ASKED QUESTIONS   What is Disk Space? What is Bandwidth? What is WebsiteOS? What Programming languages can I use for my site? What is your server uptime? Who do I contact about problems with my account? I already own a domain, can I transfer it to a hosting account with ROUTINE HOSTING? What is a "parked domain"? Which domain extensions can I host with my ROUTINE HOSTING account? Can I upgrade my account? What happens if I exceed my monthly transfer allowances? Which credit cards do you accept for online payment? How do I cancel my hosting contract? What is Disk Space? This is the set amount of files (measured in megabytes) that you can store on your server space. Back to Top What is Bandwidth? Bandwidth is the monthly transfer of data you are allowed. Back to Top What is WebsiteOS? WebsiteOS is an advanced, easy to use automated control panel with many features that let you control and manage your website and email. Back to Top What Programming languages can I use for my site? Depending on your package, HTML, Java, Flash, Swish, Perl, PHP, CGI, SSI and JavaScript, ASP/ASP.NET, ColdFusion. Others are available on request. You can ask to have special files or programs uploaded to our servers, and most often we will comply. A small fee may apply. Back to Top What is your server uptime? We have a 99.9% uptime on our servers which is maintained for our clients. Our servers are some of the most advanced in the world and they ensure that your data is both safe and reliable. Back to Top Who do I contact about problems with my account? Visit our Contact Us section, there are many ways we can get in touch. Back to Top I already own a domain, can I transfer it to a hosting account with ROUTINE HOSTING? Yes you can, and we will be happy to transfer it to our servers for free. Please contact sales for more details. Back to Top What is a "parked domain"? Parked domains are basically an alias domain name to your master domain, it will be pointing to the same web pages as your master domain is pointing to. Back to Top Which domain extensions can I host with my ROUTINE HOSTING account? You can use any ICANN, InterNIC or Nominet accredited domain extension with our server. (All common ones will work - .com, .biz, .net, .org, .co, .uk, .info, etc.) Back to Top Can I upgrade my account? Yes, you can upgrade to any of our packages. Please Contact Sales for details. Back to Top What happens if I exceed my monthly transfer allowances? You will receive an email from us asking you to either upgrade your account or purchase more bandwidth. You will have 10 days to respond to the email or your site may be terminated until the next calendar month when bandwidth totals are reset. Back to Top Which credit cards do you accept for online payment? We currently accept Master Card, Bank Americard, American Express, and Discover. Back to Top How do I cancel my hosting contract? Send an email to sales@routinehosting.com at least 10 days PRIOR to your sign-up date to avoid any recurring charges. Cancellations will NOT generate a refund. Back to Top
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